Privacy Policy

Who we are

Our website address is:
Mi Creative
10 St. Swithuns Close East Grinstead West Sussex RH19 3BB
E-mail address:
Telephone: 01342 324 965

Privacy Policy
Your privacy is important to us. We have developed this privacy policy in order to clarify how we collect, protect and make use of your personal information as a user of our website. We operate in accordance with applicable data protection legislation, including the Data Protection Act 1998.

Mi Creative is committed to conducting our business in accordance with this policy, in order to ensure that the confidentiality of personal information is protected and maintained.

By using the Sites and our services you are consenting to the use of your personal information as set out in this privacy policy, and cookies to be placed on your computer.

What personal information do we collect and why?
We may collect personal information from you (such as your name, address, telephone number and email address) when you complete registration or enquiry forms or send emails to us, so that we may provide you with the services and information which you request. Please do not submit your personal information to us if you do not wish us to collect it.

If you use any Mi Creative design services, we will use your personal information to provide you with the design services or design you require, 

If you commission us to supply our design services, we may also need your name, address and payment information in order to process your transaction or invoice you.

We may collect information if you choose to post information to the Site in the form of comments or contributions to discussions. In addition, we may collect information from you, for example, in order to reply to any enquiry you make in the process of using our design services or notify you of a change to our services. We may also use the information you provide for our own internal statistical purposes.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

The legal basis for processing your Information
Under GDPR, the main grounds that we rely upon in order to process your Information are the following:

  • Necessary for compliance with a legal obligation – we are subject to certain legal requirements which may require us to process your Information. We may also be obliged by law to disclose your Information to a regulatory body or law enforcement agency;
  • Necessary for the purposes of legitimate interests – either we, or a third party, will need to process your Information for the purposes of our (or a third party’s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your Information protected. Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner; 
  • Consent – in some circumstances, we may ask for your consent to process your Information in a particular way.

Data Security
All information you provide to us is stored on our secure servers or in secure filing systems.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us via the internet; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data you supply to us
If you supply us with data for use in the commission of our design services, such as a database of employees or clients – we may be required to send onward this data to others in the process of completing a commission – e.g. printers – we will do our best to protect that data in transmission, and in use, and we will require that third party to handle that data in a secure manner and to delete the data as soon as it is no longer required. We also expect that the data you supply to us is data that you have collected in a manner compliant with the General Data Protection Regulations (GDPR) We cannot be held responsible if the data is collected improperly – if it becomes clear to us that the data you have supplied has been collected in a manner not compliant with GDPR we shall contact the Information Commissioner’s Office.

If we supply data to others
Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Business Transfers. If we sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
  • Compliance with laws. I may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:
    (a) respond to legal process or to government requests;
    (b) enforce my agreements, terms and policies;
    (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
    (d) protect the rights, property, and safety of my customers, or others.

Data we collect on your behalf
In the process of administering websites on your behalf, we may collect data on your behalf, in a similar manner to that described above and that data will be handled in exactly the same way and used in the same way as if the website were our own and in accordance with regulations.  We will not be a party to collecting data on your behalf in a non-compliant manner.

As a service provider 
We expect you, as a supplier that we engage to work on a commission on a client’s behalf, to do your best to protect any data, either when transmitted or in use and we will require you to handle that data in as secure-a-manner as possible and to delete that data as soon as it is no longer required. If it becomes clear to us that the data we have supplied to you has been used in a manner not compliant with the above or in breach of GDPR we shall contact the Information Commissioner’s Office.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect any transmitted data, we cannot guarantee the security of that data transmitted to you via the internet.

Links to other websites
The Site may contain links to other websites which are outside our control and are not covered by this Privacy Policy. Please note that, if you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Storage of your data and international transfers
Information that you submit via the Sites is sent to and stored on secure servers located in the UK, the Netherlands and Ireland and your information is processed in accordance with European data protection law.  However, your information may be transferred to countries outside the European Economic Area (“EEA”).  By way of example, this may happen if one or more of our servers are from time to time located in a country outside the EEA or one of our service providers or group companies is located in a country outside the EEA.  If we transfer your information outside the EEA in this way, we shall endeavour to take steps to ensure that your privacy rights continue to be protected.

In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

Third Party Cookies 
Cookies are also set by third parties on the Site (such as Google Analytics).

We don’t have access to these cookies. We only allow them to be served. However, we may use the statistical information provided to us by our partners arising from these third party cookies, for example, to improve the targeting of advertisements to users of the Sites.

The third parties that generate these cookies and action tags have their own privacy policies describing how they use the information that they collect.  More information about cookies placed by specific third parties and how to restrict or block their cookies can be accessed by following the link to their website and to generate an “opt-out” cookie that will stop any further cookies being written to your device. You can also visit the Network Advertising Initiative (NAI) website at for information on how to obtain an “opt-out cookie” from other third parties.

Full details of Google Analytics cookies can be found at:

The Google Privacy Policy can be found at:

Our Site may uses cookies to distinguish you from other users of our site. This helps to provide you with a good experience when you browse our site and helps us to improve our site and deliver a better service to you.

Cookies are text files stored by your browser software that identify your device to the cookie owner’s server. There are two main types of cookies that we use:

  1. Session’ cookies – where they only last for the duration of your browser session and expire when you close it.
  2. Remember Me’ cookies – cookies that remain on your computer after you close your browser and computer to remember you when you return to the Site. These can last from 30 minutes to years.

We do not use cookies to store your credit or debit card details.

You can remove cookies from your Browser:

Most web browsers are set up to automatically accept cookies but, if you prefer, you may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to use the full functionality of the Sites and your user experience may be adversely affected.

You can learn more about cookies by visiting which includes additional information on cookies and how to block cookies using different types of browser.

A simple guide to removing cookies is to go to the “Tools” option in your web browser options, select “Settings”. To delete all cookies on your computer to date select “Clear Browsing History” and to set options for future cookies select “Cookies” and the options you wish to apply to your web browser.

For the data provided by our customers Mi Creative is a data processor (as defined by the GDPR) and the client is the data controller.

This means that as a company we are responsible for handling client data (i.e. your account and user data) in line with the GDPR. Clients however, are ultimately responsible for ensuring they are GDPR compliant with respect to their clients or customer data.

Whilst we are committed to building a platform that encourages good-practice in line with GDPR, we cannot provide legal advice and cannot be held responsible for client compliance.

This document is intended as a guide and should not be considered legal advice.

If you are unhappy about our use of your Information, you can contact us at the address or email address above. You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using any of the below contact methods:

Telephone: 0303 123 11113


Post: Information Commissioner’s Office
Wycliffe House
Water Lane